Data protection policy

MERMIER, brand of the company Torbel Industrie SAS, registered in the RCS of Nice under the number 348 011 982 attaches a great importance to the protection of your personal data and watches carefully the respect of the protective provisions relating to the private life and the treatment of the personal data.

The purpose of this personal data protection charter is to describe how and when our company collects, uses and communicates certain personal data that you send to us in order to meet your needs but also to optimise and improve the quality of the services that we offer you.

1. WHAT DATA DOES MERMIER COLLECT?

We collect the data that you transmit to us when, in particular:
You visit a MERMIER brand site,
You subscribe to our newsletter (product information, promotional offers and personalised content),
You register by filling in various forms relating to your account,
You validate an order,
You contact our customer service or after-sales service via our contact form or our live chat service.
This information may contain, for example
Your name(s) and surname(s),
your date of birth,
your postal address,
your e-mail address,
Your telephone number(s),
your payment methods,
your order history, etc.

The same applies to all the information you give us about the people or places to whom or where you wish to have your orders delivered.

You may choose not to provide us with certain information; however, this decision may deprive you of some of the services and features we offer. Information that is essential to the provision of our services and features is identified by an asterisk on our collection forms.

2. HOW DO WE USE THE DATA WE COLLECT?

We use your data to enable us to manage your registration to one of our websites and to carry out the various services related to it..

Your data will be used to validate your registration as a customer, to collect your payments, to inform you by SMS, email... about the execution of the contract between us (information about your delivery, about possible delays, about the availability of our products etc.).

To execute the contracts concluded between us:

To provide you with access to our website and certain services:

The data you provide allows us to identify you in order to access your customer area, access to which is reserved for authenticated persons.
Send you our news and personalised content
If, when you created your account on our website or afterwards, you ticked the box or filled in the form that allows you to receive our newsletters, then we may use your data to send you
- Information about our website,
- information about our offers,
- information about updates to the charter or security measures.

You may, at any time, opt out of commercial communications from our company by clicking on the unsubscribe link at the bottom of each of our newsletters.

Dealing with your complaints:

When you contact our customer relations department by telephone, via the contact form or via any other means made available to you by MERMIER (social networks, chat, etc.), we use your data to :
respond to you and provide a solution to your complaint, ensure and manage the follow-up of your complaint, improve our customer relations service.

For internal statistical purposes:
We may use your data to :

- Carry out various statistical studies,
- ensure compliance with the law and court orders,
- respond to a request from an administrative or judicial authority, a representative of the law, a court officer or to comply with a court order,
- to ensure compliance with our general terms and conditions of sale and the charter,
protect our rights and/or obtain compensation for any damage we may suffer or limit the consequences thereof,
- to prevent any action contrary to the laws in force, in particular within the framework of the prevention of the risks of fraud.

3. WHO WILL RECEIVE YOUR DATA?

We may share your data with various third parties, and in particular with our partners (transport companies, customs authorities, financial institutions, etc.) in compliance with the applicable legislation and according to our instructions.

4.  HOW LONG WILL YOUR DATA BE KEPT?

These periods take into account, in particular, the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.

5. WHAT ARE YOUR RIGHTS?

Your rights of access, rectification, deletion and opposition:
You are able to access, correct, update or delete your personal information.
You also have the right to object to the processing of your data.

To exercise all these rights, you must send a letter to the following address :

MERMIER
504 avenue du canton de Levens
06690 TOURRETTE LEVENS – France

Enclose a copy of your identity card with your request.

The right to portability of your data:

The right to portability offers you the possibility of recovering part of the data concerning you, namely
the data that you have transmitted directly to us,
data generated by your activities on one of our websites.