Data protection policy

MERMIER, brand of the company TB INDUSTRIE SAS, registered in the RCS of Nice under the number 348 011 982 attaches a great importance to the protection of your personal data and watches carefully the respect of the protective provisions relating to the private life and the treatment of the personal data.

The purpose of this personal data protection charter is to describe how and when our company collects, uses and communicates certain personal data that you send to us in order to meet your needs but also to optimise and improve the quality of the services that we offer you.


We collect the data that you transmit to us when, in particular:
You visit a MERMIER brand site,
You subscribe to our newsletter (product information, promotional offers and personalised content),
You register by filling in various forms relating to your account,
You validate an order,
You contact our customer service or after-sales service via our contact form or our live chat service.
This information may contain, for example
Your name(s) and surname(s),
your date of birth,
your postal address,
your e-mail address,
Your telephone number(s),
your payment methods,
your order history, etc.

The same applies to all the information you give us about the people or places to whom or where you wish to have your orders delivered.

You may choose not to provide us with certain information; however, this decision may deprive you of some of the services and features we offer. Information that is essential to the provision of our services and features is identified by an asterisk on our collection forms.


We use your data to enable us to manage your registration to one of our websites and to carry out the various services related to it..

Your data will be used to validate your registration as a customer, to collect your payments, to inform you by SMS, email... about the execution of the contract between us (information about your delivery, about possible delays, about the availability of our products etc.).

To execute the contracts concluded between us:

In the course of our business, we may use business partners to provide certain services on our behalf.
For example, in order to be able to fulfil the delivery of your parcels we work with transporters. Consequently, some of your data (name, first name, address, telephone number, etc.) are transmitted to them so that they can provide their services.
However, our business partners may not use your data for any purpose other than that required to perform the services you have requested. Finally, they are obliged to process your data in strict compliance with the legislation in force.


To provide you with access to our website and certain services:

The data you provide allows us to identify you in order to access your customer area, access to which is reserved for authenticated persons.
Send you our news and personalised content
If, when you created your account on our website or afterwards, you ticked the box or filled in the form that allows you to receive our newsletters, then we may use your data to send you
- Information about our website,
- information about our offers,
- information about updates to the charter or security measures.

You may, at any time, opt out of commercial communications from our company by clicking on the unsubscribe link at the bottom of each of our newsletters.


Dealing with your complaints:

When you contact our customer relations department by telephone, via the contact form or via any other means made available to you by MERMIER (social networks, chat, etc.), we use your data to :
respond to you and provide a solution to your complaint, ensure and manage the follow-up of your complaint, improve our customer relations service.

For internal statistical purposes:
We may use your data to :

- Carry out various statistical studies,
- ensure compliance with the law and court orders,
- respond to a request from an administrative or judicial authority, a representative of the law, a court officer or to comply with a court order,
- to ensure compliance with our general terms and conditions of sale and the charter,
protect our rights and/or obtain compensation for any damage we may suffer or limit the consequences thereof,
- to prevent any action contrary to the laws in force, in particular within the framework of the prevention of the risks of fraud.



We may share your data with various third parties, and in particular with our partners (transport companies, customs authorities, financial institutions, etc.) in compliance with the applicable legislation and according to our instructions.



Your personal data will be kept for a period not exceeding that necessary for the purposes for which it is processed and in any event in accordance with the retention periods imposed by the applicable laws in force.

These periods take into account, in particular, the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods and the recommendations of the CNIL concerning certain categories of data processing.



Your rights of access, rectification, deletion and opposition:
You are able to access, correct, update or delete your personal information.
You also have the right to object to the processing of your data.

To exercise all these rights, you must send a letter to the following address :

504 avenue du canton de Levens

Enclose a copy of your identity card with your request.

The right to portability of your data:

The right to portability offers you the possibility of recovering part of the data concerning you, namely
the data that you have transmitted directly to us,
data generated by your activities on one of our websites.

We will endeavour to comply with your request within a reasonable period of time and, in any event, within the time limits set by the legislation in force.


As part of its online activities, MERMIER may use cookies and process information about you.

6.1. Definition
You are informed that when you visit the website, cookies are installed on your terminal. Cookies are data stored on a user's terminal equipment and used by the site to send information to the user's browser, enabling the browser to send information back to the originating site (e.g. a session identifier, choice of language or date). There are session cookies, which disappear as soon as you leave the site, and permanent cookies, which remain on your terminal equipment until their lifetime expires or until you delete them using your browser's functions. For the duration of the cookie's validity, cookies enable status information to be stored when a browser accesses different pages on a website, or when the browser returns to the website at a later date. Only the sender of a cookie can read or modify the information it contains. Cookies cannot be used to identify an Internet user by name.

6.2. Different types of cookies
Cookies required to use the site. They enable you to use the main functions of our site (for example, using the shopping cart or accessing your account). Without these cookies, you won't be able to use our site normally.
Audience measurement cookies. These cookies enable MERMIER to analyze the use and performance of our site (most frequently visited pages, pages searched for, etc.) and to improve its operation.
Functional cookies. These cookies enable us to offer you additional functionalities that may be of interest to you, such as communicating with us via chat, accessing product reviews, etc.
Social networking cookies. Our site includes links to social networks such as Facebook, Twitter and YouTube. As each of these networks has its own privacy protection policy, we invite you to consult their dedicated pages. 

6.3. Accepting or refusing cookies
From the site you are browsing. You can choose at any time to disable cookies in whole or in part by clicking on the "cookies" link at the bottom of each page of the site.
From your browser. Your browser can be set to notify you when cookies are placed on your terminal and to ask you to accept them or not. You can accept or reject cookies on a case-by-case basis, or choose to reject them systematically. We remind you that this setting may modify the conditions of access to services requiring the use of cookies. If the browser is configured to refuse all cookies, the user will not be able to make purchases or take advantage of essential Site functions. The settings are specific to each browser.

Firefox: Open the "Tools" menu, then select "Options"; click on the "Privacy" tab, then choose the desired options.

Google Chrome: Open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab, then the "Advanced" tab; select the desired level.

Internet Explorer: Open the "Tools" menu, then select "Internet Options"; click on the "Privacy" tab, then the "Advanced" tab; select the desired level.

Safari: Open the configuration menu (wrench logo), then select "Options"; click on "Advanced options" then in the "Privacy" section, click on "Content settings", and choose the desired options.


MERMIER can be brought to modify this charter, in particular, if the legislation in force evolves. Any modification will be posted on this page.